Pivox Technology Limited ( “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, platform, APIs, and services (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our products and services.

 

Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it.

 

Information We Collect

a. Information You Provide to Us

We may collect personal information that you voluntarily provide to us when you:

 

• Sign up or register for our platform;

• Contact us for support or inquiries;

• Subscribe to newsletters or marketing communications;

• Provide information as part of using our APIs or platform;

• Participate in surveys or feedback requests.

 

This information may include your name, email address, phone number, company name, job title, and other identifying details relevant to your use of our Services.

 

b. Information from Integrated Third Parties

If you integrate Jupita with third-party services (e.g., credit bureaus, bank statement providers, identity verification tools), you authorize us to access and process data provided by these services in accordance with this policy and applicable agreements.

 

c. Automatically Collected Information

When you access our Services, we automatically collect information about your device and usage, such as:

• Browser type, IP address, operating system;

• Access times and referring URLs;

• Pages viewed and actions taken on our website;

• Session data for analytics and system performance.

 

How We Use Your Data

We may use your information to:

• Provide and maintain our Services;

• Operate, analyze, and improve our software, APIs, and platform features;

• Communicate with you about your account, support requests, and product updates;

• Send you promotional content (only if you have opted in);

• Ensure security, prevent fraud, and comply with legal obligations;

• Aggregate or anonymize data for reporting or research.

 

Sharing Your Information

We may share your data with:

• Third-party service providers who help us operate our Services (e.g., cloud hosting, analytics, payment processing);

• Integration partners such as credit bureaus or KYC vendors, as required to deliver our credit decisioning solutions;

• Legal authorities where required to comply with applicable law, regulation, legal process, or enforceable governmental request;

• Business partners where you have explicitly consented or requested.

We do not sell your personal data to third parties.

 

Data Security

We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction. However, no internet-based system is completely secure, so we cannot guarantee absolute security.

 

Data Retention

We retain your information as long as necessary to provide our Services or as required by law. When no longer needed, data is securely deleted or anonymized.

 

International Data Transfers

Your data may be stored or processed in countries outside your own, including jurisdictions where data protection laws may differ. By using our Services, you consent to this transfer, processing, and storage.

 

Your Rights

Depending on your jurisdiction, you may have rights to:

• Access and correct your data;

• Request deletion of your personal information;

• Object to or restrict certain data processing;

• Opt-out of marketing communications;

• Receive your data in a portable format.

• To exercise your rights, contact us at support@getjupita.com.

 

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the effective date above.

 

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@getjupita.com